Technology & Operations Management

Course description Technology & Operations Management
Year: 2017-2018
Catalog number:
Language: English
Blackboard: Yes
EC: 4
Level: 400
Period: Semester 1 & 2, Block I, III
Hours of study: 112:00 hrs
  • Yes Elective choice
  • Yes Contractonderwijs
  • Yes Exchange
  • Yes Study Abroad
  • No Evening course
  • No A la Carte
  • No Honours Class

Admission requirements



What are the critical challenges in organising a firm’s operational activities and processes? And how can firms use technology to gain an operational edge? This course helps students understand the complex systems and processes underlying the development and manufacture of products and the design and delivery of services.

Topics covered:

  • How to formalise and analyse operational processes across industries and functional areas
  • Challenges involved in terms of integrating operational processes across organisations
  • The organisation of the product development process
  • The use of IT in optimising operational processes

Course objectives

In this course students will learn about foundational techniques and concepts related to the design, planning, control, and improvement of a firm’s operational processes in manufacturing, service design/delivery, and new product development.


Semester 1:

  • Course: Monday to Friday 14:00 – 17:00 hrs, October 30th – November 8th 2017
  • Exam: November 10th 2017

Semester 2:

  • Course: Monday to Friday 14:00 – 17:00h, April 3rd – April 12th 2018
  • Exam: 14:00 – 17:00 hrs, April 13th 2018

Mode of instruction


Course Load

8 3 hour lectures
Final 3 hour exam

Assessment method

To be decided


The course emphasises small-scale, interactive teaching that focuses on real-life case studies. Students will be debriefed, in hindsight, on what really happened.

Reading list

A study pack with course readings and case studies will be provided at the start of the course.


Students who follow the Management track register for the track as a whole via Usis and this Jotform.

Students who want to follow this course as an elective register via Usis and this Jotform.

Registration Studeren à la carte and Contractonderwijs

Registration Studeren à la carte via:
Registration Contractonderwijs via: